The Supplier shall manage all daily system integrations between other systems and e-HR and ensure data integrations are successful.

a. Track activities run concurrently on daily basis and each track needs to work with multiple parties including Subject Matter Expert, middleware, the interfacing counter-part and other suppliers, to ensure end-to-end operability of the interfaces.

b. The Supplier shall manage all incoming and outgoing system interfaces from OSIT/WOG systems. This includes external interfaces, external projects, eServices, and applications from MINDEF/SAF on Internet portals and Commercial Cloud.

c. The Supplier shall provide daily operations support in terms of batch job monitoring and error resolution.

d. The Supplier shall provide inputs for the development and deployment of CRs related to interfaces, such as during requirements gathering and UAT.

e. The Supplier shall profile and analyse data for issues and discrepancies using software tools (such as Microsoft office tools, SAP programs/queries or SQL provided by Authority) when required.

f. The Supplier shall provide analysis and consultation services to OSIT/WOG systems to address operational issues and advise on resolutions to data-related issues.

g. The Supplier shall coordinate with the data owner, for HR data where man-in-the-loop decision is required.

h. The Supplier shall monitor error logs and ensure timely resolution of interface errors.

i. The Supplier shall coordinate and perform secretariat role for meetings with different stakeholders and internal meetings. The Supplier shall generate reports to management, various forums and prepare slides for presentations during meetings when required.

j. The Supplier shall maintain project resource assignments, track status and initiate appropriate actions in response to deviations from plan to keep the project on-track.

k. The Supplier shall perform data uploads for manual data transfers where required by Authority.

l. The Supplier shall review, propose and update changes to the documentation where necessary. Examples of documentation are:

i. SOPs

ii. Approval documents from Authority such as uploading and downloading of files

iii. Data Catalogue