To maintain integrity of master data stored in SAP by supporting data profiling, data patching/rectifications/correction and reporting, and be responsible for the following:

a. Profile and analyse data for issue and discrepancies using existing available tools in the environment, such as SAP HCM, SAP ad hoc queries or through SQL or Microsoft office tools where necessary.

b. Provide analysis and consultation services to address operational issues, provide resolution to data problems and perform data rectifications.

c. Support audit queries, investigation and resolution on data issues. Analyse and profile data to investigate issues and strategies on resolution to address audit findings. Perform the data rectification where required.

d. Coordinate with the data owner, including ground units and HRSD (Human Resource Systems Department), for HR events where man-in-the-loop decision is required, and to perform the deletion and insertion of HR events sequentially to ensure data integrity.

e. Prepare data reports and statistics to present to Authority for review and endorsement.

f. Generate data reports based on requests and requirements from Authority. The Supplier shall work with Authority on the agreed timeline for completion and adhere to the agreed timeline.

g. Provide operations support for NS Tax Relief and NS Home programs, including UAT for CRs.

h. Perform data patching, configuration, and reports based on requests from MINDEF/SAF agencies. The Supplier shall be responsible for completion of service requests (estimated number of 400 service requests monthly) based on the timeline stipulated by Authority.

i. Perform Data Quality Assurance. Supplier shall be responsible for performing Data Quality Assurance tasks such as profiling reports on regular schedule. Number of reports to run depends on the number of sets of data, not exceeding 50 active reports.

j. The Supplier shall review, propose and update changes to the documentation where necessary. Examples of documentation are:

i. Standard Operating Procedures

ii. Service Request Templates

iii. Approval documents from Authority

iv. Data Catalogue

k. Coordinate with Helpdesk to ensure requests are registered and completed within the timeline stipulated by Authority.

l. Provide support to Interface team to raise internal request for data patching when required.

m. Provide support to Interface team to perform data patching and file deletion requests when required.

n. Coordinate with Authority to address data quality issues.