JOB DESCRIPTIONS & JOB SCOPE

1. WAITER SUPERVISOR / CASHIER SUPERVISOR

Position Summary
Responsible for supervising the front-of-house team, managing customer service, cashiering operations, table service and ensuring the restaurant operates smoothly and professionally.

Key Responsibilities

A. Front-of-House Operations

• Supervise daily operations of the dining area.
• Ensure tables, dining areas and service stations are clean and properly maintained.
• Coordinate seating and customer flow during peak periods.
• Ensure food and beverages are served accurately and promptly.
• Monitor customer satisfaction and handle customer feedback professionally.
• Assist with opening and closing duties.

B. Cashier & Payment Operations

• Operate the POS/cashier system accurately.
• Handle cash, card, QR and other approved payment methods.
• Perform opening and closing cash counts.
• Ensure all sales transactions are properly recorded.
• Reconcile daily sales and cashier reports.
• Report any discrepancies to the restaurant manager.
• Ensure refunds, voids and discounts are properly authorised.

C. Staff Supervision

• Supervise waiters, waitresses and other front-of-house staff.
• Allocate duties and workstations according to operational requirements.
• Brief staff before each shift.
• Monitor staff attendance, grooming, punctuality and performance.
• Train new employees on customer service, POS and restaurant procedures.
• Ensure staff follow restaurant SOPs.

D. Food & Service Coordination

• Coordinate with kitchen staff to ensure orders are served correctly.
• Monitor waiting times and communicate delays to customers.
• Check that takeaway and dine-in orders are accurate before serving.
• Assist the kitchen/service team during busy periods where required.

E. Hygiene & Safety

• Ensure compliance with food hygiene and workplace safety requirements.
• Maintain cleanliness of dining areas, service counters and cashier stations.
• Ensure staff follow proper hygiene and grooming standards.
• Report maintenance, safety or operational issues to management.

F. Other Duties

• Assist management with stock checks and daily operational requirements.
• Support promotions and special events.
• Assist with staff scheduling where required.
• Perform other duties reasonably assigned by management.

Preferred Requirements

• Minimum 2–3 years' experience in restaurant/F&B operations.
• Cashier/POS experience preferred.
• Previous supervisory experience preferred.
• Good customer service and communication skills.
• Able to work shifts, weekends and public holidays.
• Able to work in a fast-paced restaurant environment.