Roles & Responsibilities

Job Summary:
The Waiter Supervisor is responsible for overseeing the daily operations of the service team to ensure excellent customer service, smooth restaurant operations, and high standards of cleanliness and efficiency. The role includes supervising waiters and waitresses, handling customer concerns, coordinating table service, and supporting management in achieving service excellence.

Key Responsibilities:

• Supervise and coordinate the daily activities of waiters and service staff.

• Ensure all guests are served professionally, promptly, and courteously.

• Assign duties and work schedules to service staff.

• Monitor staff performance and provide on-the-job guidance and training.

• Check dining areas before, during, and after service to ensure cleanliness and proper setup.

• Handle customer complaints and resolve service issues in a professional manner.

• Ensure orders are taken accurately and served on time.

• Coordinate with kitchen staff to ensure smooth communication and efficient food service.

• Maintain proper grooming, hygiene, and service standards among staff.

• Assist in stock checking of service items such as cutlery, tableware, napkins, and beverages.

• Ensure compliance with workplace safety, food hygiene, and company policies.

• Support the manager in improving service quality and customer satisfaction.