Oversee operations on a day-to-day basis within the spa (Facials, Nails, Hair, Massages, Spa)

· Identify the needs and extend professional advice and solutions to customer

· Lead Spa team to maximize treatment bookings and yield management

· Must possess full spectrum of work experience as a spa front desk and as a spa therapist and to commence work immediately without training to plan and execute the daily operations of the spa

· Assist with the planning and execution of business plan, capital and operating budgets.

· Prepare monthly financial reports and forecasts.

· Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll

· Ensure high levels of customer satisfaction through excellent sales service

· Perform supervision to ensure that all services offered at the Spa are carried out with utmost professionalism, effectiveness and courtesy.

· Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.

· Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing.

· Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly

· Provide professional body analysis and recommend a suitable range of treatments to customer

· Engage and establish relationships with the customer from the daily-assigned pool of leads

· Able to have strong human resource network to identify, conduct interviews and recruit front desk receptions and therapists.

· Assist the Director to setup new branches

· Train the team to hit their monthly targets by upskilling them with the relevant sales techniques

· Able to work on weekend and public holiday

· Have working experiencies in Vietnam culture

· Spa Operations preferably with knowledge on hair, nails and massage

· Strong communication, interpersonal, and leadership skills, able to work well in a team

· Spearhead Spa marketing strategies and executions