Senior Training Specialist / Assistant Training Manager

About the Role

We are looking for a passionate and driven Senior Training Specialist / Assistant Training Manager to design, deliver, and enhance training programmes that build workforce capability and support organisational excellence.

You will play a key role in shaping learning experiences, improving service standards, and supporting both operational and business growth.

What You’ll Do

Training Delivery

• Conduct engaging classroom and on-the-job training sessions
• Train staff on SOPs, company policies, and service standards
• Facilitate onboarding and continuous learning programmes

Learning Design & Development

• Develop training materials, courseware, and structured learning plans
• Create e-learning content, training videos, and digital resources
• Design On-the-Job Training (OJT) frameworks and learning pathways

Training Evaluation & Improvement

• Analyse training feedback and effectiveness
• Identify service gaps using operational metrics
• Recommend and implement improvements to training programmes

Coaching & Mentorship

• Provide coaching and guidance to learners and new hires
• Support employee development through structured mentoring

Stakeholder Management

• Work closely with internal teams and external partners on training needs
• Support training-related projects and initiatives
• Promote internal services and training programmes where relevant

Administration & Reporting

• Maintain training records, documentation, and resource libraries
• Track training outcomes and prepare reports for management

What We’re Looking For

Qualifications

• ACTA / ACLP certified (preferred)
• Diploma in Adult and Continuing Education (DACE) is a plus
• DDDLP certification (advantage)

Experience & Knowledge

• Experience in training delivery (classroom, OJT, e-learning)
• Good understanding of adult learning principles
• Familiarity with Skills Framework / SSG course development is an advantage

Skills

• Strong communication and facilitation skills
• Confident engaging stakeholders at all levels
• Analytical and able to translate insights into improvements
• Tech-savvy with experience in digital learning tools

Personal Attributes

• Proactive, adaptable, and able to multitask in a fast-paced environment
• Strong team player with a positive, growth mindset

Why Join Us

• Opportunity to grow within a structured Training Academy
• Exposure to both internal and external training programmes
• Career development towards Learning & Development leadership roles
• Support for professional certification and skills upgrading