Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Installation, commissioning & on-site training to support customers according to the scope
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical & training documents are up-to-date.
• Provide training to distributors & dealers for service and troubleshooting skillsets
• Diploma/Degree in Electrical/Mechanical/Mechatronic
• Min 5 years experience for Senior Position;
• Ability to travel in the APAC and SEA region (10%)
• Knowledgeable in power generation products, electrical and control system

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894