Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Check shipping documents and identify documentary discrepancies, in accordance with ICC standard guidelines, International Standard Banking Practices, etc.
• Process transactions in Bank’s trade processing system
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers
• Liaise with client on updating transaction statuses and support addressing transaction related queries
• Contribute to various process improvements and other projects as allocated
• Initiate ideas to drive operational efficiencies, enhance risk controls or improve customer satisfaction
• Support review of new products and requirements and assist Department Head to setup procedures to operationalize such new products to customers
• Provide trade technical advice to business units and customers when needed
• Assist the Department Head on human resource planning; ensure staff development and implementation of upskill programs.
• Ensure Operations Procedures are updates as per evolving regulatory requirements, new products and initiatives
• Contribute to bank-led digitalization and other initiatives/projects
• Participate in BCP drills and be familiar of Banks’ and Group’s BCP procedure and processes -Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly
• Perform duties assigned by the Group Head or Management and to cover duties and responsibilities of staff in the event of an emergency/crisis

Requirements

• Graduate, preferably in Banking & Finance
• Sound knowledge of UCP, ISBP, URC, ISP, URDG
• At least 5-7 years of trade operations experience covering all imports and exports products
• Self-starter who can work effectively in a team setting, and serve as a deputy team lead
• Candidates with lesser relevant experience may be considered for the senior analyst role, as an individual contributor.
• Ability to manage daily operations with strong risk awareness, analytical and problem-solving skills
• Good interpersonal skills, decisive in communications
• Resilient and flexible in challenging circumstances