Location: Pasir Panjang

Duration: 1 year contract

Working Hours: Mon-Fri, 830am-530pm

Salary: Up to $3000 + completion bonus

Job Responsibilities:  

• Primary escalation point for client on account service delivery issues 
• Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing  
• Establish SOPs and drive processes compliance  
• Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement. 
• Responsible for timely, accurate data reporting and client billing for both internal and external parties 
• Initiate and drive incident closure with preventive and reactive actions to recover client confidence 
• Handle, lead and drive changes below major requests for assigned accounts 
• Lead and drive initiatives to improve productivity and efficiency on dept level 
• Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, organization sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.  
• Ensure all organization policies, including Business Management System and Security policies and procedures are adhered. 
• Ensure Work Health and Safety policies and procedures are adhered. 
• Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards. 

Job Requirements:

• Good knowledge of the Business Process Outsourcing in market, solutions Grid technologies
• 2 year's relevant experience in managerial positions
• Proficient in Microsoft Office applications
• Good understanding of processes and requirements with the ability to identify areas of improvement
• Good Organization skills 
• Good time management ability to meet agreed client and internal timelines
• Excellent interpersonal and communication skills
• Ability to work in a team environment

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599