Location: Geylang Bahru

Duration: 12 months contract

Working Hours: Mon - Fri, 8:30 - 6

Salary: Up to $6500 + 1 month bonus

Job Responsibilities:
Requirements & Analysis

• Gather and analyse business requirements for system enhancements, operational workflows, and new system implementations.
• Work closely with stakeholders to understand real-world constraints, usability challenges, and pain points, ensuring solutions are practical and field ready.
• Translate operational processes into clear functional requirements, user stories, and acceptance criteria.

Delivery Support

• Participate in feature refinement discussions and support Product Owners in planning development initiatives.
• Communicate requirements clearly to developers and UI/UX teams, ensuring alignment and shared understanding.
• Support sprint activities by clarifying requirements, addressing queries, and validating delivery readiness.

Testing & UAT

• Prepare test scenarios and test data based on requirements and end-to-end operational workflows.
• Perform functional testing and coordinate User Acceptance Testing (UAT), including acceptance sign-off.
• Facilitate defect triage, bug fixing, and resolution tracking to ensure timely closure.

BAU Support

• Provide ongoing BAU support for live systems, including responding to business queries and troubleshooting system issues.
• Log, track, and follow up on incidents and defects, working with technical teams to ensure timely resolution.
• Coordinate production releases with technical teams and internal stakeholders.

Documentation & Training

• Maintain comprehensive documentation including process flows, SOPs, and system guides.
• Develop training materials and support onboarding or training sessions for external users and internal stakeholders.

Stakeholder & Improvement

• Act as a liaison between DSM, technical teams, and internal stakeholders to ensure alignment throughout delivery.
• Conduct workshops and knowledge-sharing sessions for project teams and new members.
• Identify opportunities for process automation and efficiency improvements.
• Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.

Job Requirements:

• Minimum 3–5 years of experience in business analysis or similar roles.
• Exposure to UAT coordination, bug tracking, and deployment support.
• Excellent analytical, problem-solving, and documentation skills.
• Proficient in requirements gathering techniques, process mapping, user flows and use case development using tools like Jira and Confluence.
• Possesses a basic technical understanding of system architecture, integrations, and data flows, enabling effective collaboration with technical teams and informed requirement clarification
• Strong communication and stakeholder management skills.

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599