Roles & Responsibilities

·                  Manage and oversee the entire operation

·                  Deliver superior customer services and ensure customer satisfaction

·                  Plan and develop customer loyalty programs

·                  Plan new and update existing company policy

·                  Develop the overall marketing strategy

·                  Respond efficiently to customer questions and complaints

·                  Organize and supervise shifts

·                  Manage and lead staff (including hiring new employees)

·                  Training and evaluate staff performance

·                  Forecast requirements and maintain inventory

·                  Manage supplies (including costs control and minimizing wastage)

·                  Nurture a positive working environment for all employees

·                  Monitor operations, implement innovative strategies to improve productivity and sales