Responsibilities

• Provide endpoint management support including the deployment or configuration of workstations, mobile devices, printers and peripherals.
• Ensure the timely resolution of IT issues and service requests.
• Ensure all IT issues and support cases are tracked and documented.
• Conduct IT induction and awareness program.
• Support IT stock take exercise and IT inventory clean up.
• Coordinate with internal departments and external vendor to assist with daily BAU issues.
• Liaise with vendor to troubleshoot any endpoint related IT issues.
• Assist the manager in planning IT service delivery framework and constantly explore to improve the IT service standards.
• Any other tasks assigned by your superior

Requirements

• Minimum diploma in IT, or equivalent field with 3 years of relevant experience
• Proficient in Microsoft Office 365 and Sharepoint
• Experience in installing, maintaining and supporting in a remote environment
• Knowledge in IT service management and IT security
• Basic knowledge in ITIL, network infrastructure, structures cabling, circuits, network devices and unified communication
• Ability to work effectively as a team with minimum supervision
• Excellent interpersonal and communication skills