Key Responsibilities

IOR/EOR Operations & Documentation

·Coordinate end-to-end IOR/EOR processes for global shipments, including pricing and documentation.

·Work with freight forwarders and customs brokers for smooth clearance and delivery.

·Verify and maintain shipping documents — invoices, packing lists, certificates of origin.

·Prepare import/export permits, declarations, and other required trade documents.

Pricing, Sourcing & Partner Communication

· Act as a direct point of contact for clients on pricing enquiries and shipment queries.

· Support pricing negotiations with partners to achieve competitive and sustainable rates.

· Source new overseas agents or service partners to support operational needs.

· Build and maintain strong working relationships with existing and new partners.

Compliance & Problem Resolution

· Stay current on customs regulations and trade policies across relevant countries.

· Ensure all shipments comply with applicable import/export laws and guidelines.

· Identify and resolve operational issues such as shipment delays or customs holds.

Requirements:

· Diploma in International Business, Logistics, Supply Chain, or a related field.

· 1–2 years of experience in logistics, freight forwarding, or trade operations. Candidate with relevant internship experience are welcome.

· Familiarity with IOR/EOR processes and international trade regulations is a plus.

· Knowledge of APAC trade regulations is an advantage.

· Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

· Proficiency in Microsoft Office (Excel, Word, Outlook).

· Excellent communication and interpersonal skills — comfortable engaging with overseas partners.

Working hours:

Mon to Fri 9am - 6pm