DUTIES AND RESPONSIBILITIES:

• Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
• Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.
• Proactively prevent planned and unplanned outages to minimize system disruptions.
• Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
• General AV and IT Equipment support to departments for events
• Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
• Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
• Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.

QUALIFICATIONS AND EXPERIENCES:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 1 - 2 years of proven experience in a technical support or IT operations role.
• Strong technical and troubleshooting skills to solve day-to-day problems.
• Proficiency in gathering and analyzing information.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.