Duties & Responsibilities:

Realize Repair

· Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers.

· Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.)

· In case of escalation agree on interim solutions with in-house service and management and discuss with customer.

· Agree on solutions with experts from own area and other aspects.

· Provide documentation of carried out service application.

Implementation

· Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.

· Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations.

· Carry out customer installation with security instruction.

· Provide documentation about introduction, installation feedback for quality management.

· Realize service training need for customers and inform TRUMPF in-house service.

Preventive Servicing

· Carry out preventing servicing due to given servicing list.

· Carry out servicing after complexity.

· Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing.

· Provide servicing check list, actualize, and adapt it.

Rebuilding and Retrofitting

· Carry out rebuilding’s and retrofitting.

· Carry out Service-Updates and data protections.

· Consult customers concerning technical innovations.

Product Care

· Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

· Train new employees, recognize training needs and pass on to management.

Other duties

· If necessary, carry out operator and servicing training.

· Recognize need in aid or devices and support realization.

· Provide rebuilding instructions and training documents, update and if necessary, adjust them.

· Carry out production assistance with the customer (e.g., find out degree of efficiency)

Qualification:-

· A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent.

· At least 5 years of work experience in a similar environment/related field is an added advantage.

· Willing to travel oversea for service mission.

· A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department.

· Ability to work under pressure and time constraints.

· Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow; TruControl)

· Good communication skills in English