🌟 Overview

We’re seeking a dynamic and empathetic Customer Success Manager who excels not only in leading support operations but also in nurturing vibrant stakeholder communities. This role blends operational leadership with strategic community engagement to drive brand loyalty, customer satisfaction, and long-term advocacy.

🎯 Key Responsibilities

📞 Customer Service Leadership

• Organize and lead customer engagement across channels (phone, email, chat, social)
• Proactively respond to any customer issues and work with team members to address them
• Develop and implement service protocols to ensure timely and effective issue resolution
• Collaborate with Marketing and Product teams to gather feedback and amplify community voices

📊 Strategy & Innovation

• Analyze customer and community trends to identify opportunities for improved experiences
• Lead cross-functional initiatives to enhance customer loyalty through proactive outreach, engagement and collaboration
• Report insights to leadership to influence business decisions

💼 Qualifications

• 1+ years in customer service or support leadership (Fresh candidates also welcome)
• Strong communication and conflict resolution skills
• Empathetic working style with a passion for customer success

🌱 Bonus Experience

• Experience launching and moderating user communities or online events
• Background in brand advocacy, customer experience, or digital engagement

🌐 Location & Hours

Hybrid or remote work options available. Flexibility in hours may be required.