Customer Service Officer (Home Delivery Team)
Customer Service Officer (Home Delivery Team)
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Highlights:
- ποΈ 5.5 day work week (Monday to Saturday)
- π Work Location: 7 Toh Tuck Link, Singapore 596227
Role Descriptions
- Facilitates efficient and accurate processing of orders from beginning to end via online or phone.
- Process delivery orders and ensure sufficient stock available for delivery.
- Check stock levels, update inventory management system and notify out-of-stock status
- Coordinate with suppliers and stores to check inventory status.
- Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders.
- Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse.
- Coordinate with warehousing staff to pick/pack orders for delivery on time.
- Liaise with customers on stock availability, exchanges, returns and delivery schedules
- Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays.
- Handle customer's complaints and feedback by investigating, resolving, and escalating issues.
- Perform other related duties/tasks as assigned.
Job Requirements:
- Minimum GCE βNβ Level
- Good communication and interpersonal skills, with a customer-centric mindset
- Proficiency in computer skills
- Good organizational skills and attention to detail
- Team player, ability to work well with employees at all levels.
- Proactive and a βCAN-DOβ attitude
Job Benefits:
- β Medical Reimbursement, Health Insurance
- β Staff Purchase Discount
- β Long Service Award
- β Company Uniform Provided
- β Free corporate gym access
β If you are interested, please apply via our career website: https://plc.applyourjobs.com.
Only shortlisted candidates will be notified.
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