Job Summary: Join our team as a Marine Claims Specialist, where you will manage and process marine insurance claims, ensuring timely and accurate settlements. This role offers an opportunity to work with a diverse range of clients and stakeholders in the marine insurance industry.

Responsibilities:

• Attend to telephone enquiries and walk-in customers.
• Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals, and our Group of Companies.
• Manage correspondence and attend meetings with clients/intermediaries when required.
• Upon claims notification, gather relevant customer details, arrange surveys, and contact settling agents if needed.
• Create claim files/checklists and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance with our Group of Companies.
• Send acknowledgment letters and request necessary claims documents from clients/intermediaries.
• Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA/MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g., ex-gratia payments, large losses) and related recoveries.
• Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly/quarterly statistics as needed.
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.
• Any other ad hoc duties assigned.

Requirements:

• Open to candidates without working experience if they have taken relevant marine insurance courses/modules in their studies.
• Proficiency in Mandarin for liaising with Mandarin-speaking clients and stakeholders.
• Good working knowledge of Microsoft Office applications.
• Well-versed in insurance principles.
• Possess good interpersonal and communication skills, able to multi-task, is a team player; conscientious, tactful, customer-focused, and willing to learn new skills.
• Prior work experience handling similar marine claims is an added advantage.
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent. If the candidate does not have the certification, they will be required to take the Certificate In General Insurance (CGI) exam upon joining.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Tung Chi Jun (Deng Zijun)
EA Personnel Reg. no.: R25157470
EA License no.: 07C5771