Operations & Service Standards

• Oversee FOH teams (waiters/waitresses, captains, service crew) across all Seafood Zi Char outlets.
• Ensure service SOPs, hygiene, and safety standards are consistently met.
• Monitor customer satisfaction and handle escalated service issues.
• Personally cover FOH staff off-days when required, stepping in to ensure uninterrupted service.
• Maintain smooth FOH operations in a casual Zi Char-style seafood dining setup, ensuring timely food delivery and table turnover.

Manpower & Training

• Plan and coordinate FOH manpower rosters across outlets.
• Conduct training and coaching to maintain high service standards in a zi char environment.
• Mentor new hires and develop existing FOH staff for future leadership roles.
• Ensure compliance with SFA, workplace safety, and company service standards.

Business & Performance Support

• Work with outlet managers to drive sales through upselling, seafood/zi char specials, and attentive service.
• Monitor FOH labour costs and productivity KPIs.
• Support new outlet openings and rollout of seafood zi char promotions and service initiatives.
• Provide weekly reports on FOH operations, staff performance, and customer feedback to management.

Requirements

• At least 3–5 years’ FOH management experience in F&B, preferably with zi char / seafood stall or food court concepts.
• Strong leadership, communication, and people management skills.
• Hands-on and service-oriented, with willingness to cover staff off-days when required.
• Knowledge of SFA regulations, hygiene standards, and F&B service SOPs.
• Ability to multi-task, plan rosters, and manage service teams under pressure.