Jurong East

• Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications
• Consult with both internal and external customers to resolve issues & queries
• Enter service parts quotations and orders into the company’s CRM & ERP systems.
• Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead-time commitments.
• Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales
• Prepare Order Acknowledgements
• Raise Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution
• Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries
• Effective use of the CRM and ERP system to efficiently service customer needs.
• Coordinate delivery schedule with factory and arrange the shipment to customer.
• Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers
• Any other ad hoc tasks related to administrative

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.