Job Responsibilities

• Acquire and maintain an in-depth knowledge of all Go-Ahead Singapore bus services, routes, and interchanges to ensure effective operational support.
• Strictly adhere to workplace safety and health (WSH) policies and procedures. Promote a culture of safety by observing safe work practices and avoiding any conduct that could pose risks to oneself or others.
• Provide on-ground operational support during special events, major projects, and emergency situations (e.g., rail service disruptions), including managing affected bus services and performing crowd control duties.
• Conduct onboard fare inspections to verify valid fare payment and identify non-compliance or misuse of fare cards and concession passes.
• Assist Bus Captains on-site during both planned and unplanned bus service diversions, ensuring smooth bus service continuity and safe operations.
• Undertake any other tasks or assignments as directed by the Service Performance Manager or Executive.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess a minimum GCE N’ /O’ Levels or equivalent
• Prior customer service working experience would be beneficial
• Candidates who are bilingual and can communicate effectively
• Willing to perform rotating shifts and commit to shift hours
• Must be able to conduct onboard fare inspections, assist Bus Captains and provide on-ground operational support.
• Candidates who possess class 3 driving licences would be advantageous