🚀 Role Overview

We are looking for a highly driven TikTok MCN Operations Manager to manage end-to-end livestream operations, working closely with live hosts (streamers), merchants, and internal teams to drive sales performance and campaign success.

This role is ideal for someone who understands TikTok LIVE, e-commerce conversion, and creator management and can execute both strategy and operations.

🔥 Key Responsibilities

🎥 1. Livestream Operations Management

• Plan, execute, and oversee end-to-end TikTok LIVE campaigns
• Coordinate livestream schedules, run-of-show, and content flow
• Ensure smooth execution during LIVE sessions (timing, engagement, sales push)
• Monitor LIVE performance and troubleshoot in real-time

🤝 2. Creator / Host Management

• Recruit, onboard, and manage TikTok livestream hosts (KOLs / streamers)
• Train hosts on product knowledge, scripts, and selling techniques
• Guide hosts on content delivery, engagement tactics, and conversion strategies
• Track host performance (GMV, CTR, engagement rate)

🛍️ 3. Merchant & Campaign Coordination

• Work closely with merchants to plan promotions, bundles, and offers
• Align on campaign objectives (sales targets, traffic goals)
• Coordinate product selection, pricing strategy, and inventory readiness
• Ensure all promotions are properly reflected during LIVE sessions

📊 4. Performance Tracking & Optimization

• Monitor and analyze livestream KPIs (GMV, traffic, conversion rate, AOV)
• Generate post-campaign reports and insights
• Identify improvement areas and optimize future campaigns
• A/B test different livestream formats, scripts, and offers

⚙️ 5. Campaign & Workflow Execution

• Set up livestream campaigns within TikTok Seller Center / backend tools
• Coordinate with marketing team for traffic generation (ads, content, affiliates)
• Ensure all assets (scripts, visuals, links) are prepared before LIVE
• Manage backend operations such as product linking, vouchers, and checkout flow

📣 6. Content & Sales Strategy

• Develop high-converting livestream strategies (hooks, storytelling, urgency tactics)
• Plan promotional angles (flash deals, limited offers, bundles)
• Work with creators to improve viewer retention and engagement
• Stay updated with TikTok trends, algorithm changes, and competitor activities

👥 7. Cross-Team Collaboration

• Work with internal teams (marketing, creative, tech) for campaign execution
• Liaise with external partners (MCNs, agencies, influencers)
• Ensure alignment between traffic → livestream → conversion funnel

🎯 KPIs (Success Metrics)

• Livestream GMV & revenue growth
• Conversion rate & average order value (AOV)
• Viewer engagement & retention rate
• Number of successful livestream campaigns
• Creator performance & retention

💡 Ideal Candidate Profile

• Experience in TikTok LIVE / e-commerce / MCN / social commerce
• Strong understanding of livestream selling mechanics
• Hands-on experience with TikTok Seller Center or similar platforms
• Data-driven mindset with strong analytical skills
• Excellent coordination & communication skills
• Fast-paced, execution-focused, and results-driven

🔥 Bonus Skills (Good to Have)

• Experience managing TikTok Shop / Affiliate programs
• Background in e-commerce, retail, or F&B campaigns
• Familiar with automation tools (e.g., WhatsApp CRM, omnichannel systems like MiniChat Pro V2)
• Experience running paid traffic to livestreams

🚀 Why Join Us

• Be part of the fast-growing TikTok commerce ecosystem
• Work on real campaigns with creators & brands
• Opportunity to build and scale a full MCN operation
• Exposure to AI-powered omnichannel marketing systems