Job Responsibilities:

• Operational Management: Overseas the daily operations of the branch, ensuring compliance with company policies and regulatory requirements.
• Sales and Performance: Drive branch performance by setting and achieving sales targets, optimizing resources, and analyzing performance metrics
• Team Leadership: Lead, coach, and mentor branch staff to ensure a cohesive and high-performing team
• Customer Service: Ensure the branch delivers exceptional customer service, addressing customer concerns promptly and professionally
• Risk Management: Identify potential risks and implement strategies to mitigate them
• Financial Management: Oversee the branch’s financial activities, including budgeting, forecasting and reporting
• Community Engagement: Represent our organization in the local community, building relationships and promoting our brand

Job Requirements:

• Relevant experience in the financial services/sales/tele-call industry with at least 3 years in a managerial role
• Strong understanding of lending processes, products and regulatory requirements
• Proven track record of driving sales and meeting performance targets
• Possess strong expertise in tele-calling and excel in delivering exceptional front-line customer service, consistently ensuring positive client interactions and resolutions
• Excellent leadership & team management skills
• Strong analytical, problem-solving, and decision-making abilities
• Exceptional communication and interpersonal skills
• Proficiency in relevant software and tools

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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