Responsibilities

- Make outbound calls to check in and provide support to clients.

- Listen with empathy and refer clients to appropriate resources when needed.

- Maintain confidentiality and professionalism in all interactions.

- Keep accurate case notes and records.

- Support the team in outreach or awareness projects.

Requirements

- Diploma/Degree in Counselling, Social Work, Psychology, or related field.

- Strong interpersonal and active listening skills.

- Compassionate, patient, and able to manage sensitive situations.

- Able to work independently while being a supportive team player.

- Willing to learn and apply counselling techniques in practice.