General Roles and Responsibilities

The Technical Support Center (TSC) team members should be familiar with technical industry knowledge and use technical data in the expansion of the engineering plastics business in ASEAN and India. They have the responsibility to investigate the mechanical and physical properties of engineering plastics by using scientific instruments in new developments.

• Provide technical support such as technical data, competitor grade comparison for pre-sales development, and technical advisory for after-sales services
• Performs failure benchmark testing, localization, and destructive or non-destructive analysis to determine the physical defects
• Involving in recording data for experiments and procedures
• Maintain and support documentation and records

Technical Support Engineer (Technical Solutions) Roles and Responsibilities

• Provide overall technical solutions to customers which are not limited to AK products only but also the inclusion of tooling, and part design analysis i.e – CAE, and injection molding
• Conduct market research on the latest technology trends related to the company’s current or future targetedapplications
• Plan and work together with the commercial team to create a mid-term plan as well as Long long-term planbusiness strategy on target application
• Provide solution and technical support to the commercial team in meeting short-term budget targets
• Plan and evaluate analysis methods about actual application requirements and needs to provide actual datato customers for application development
• Obtain actual application requirements and translate these technical requirements into actual materialproperties for R&D to formulate new material.
• Provide support in negotiating newly formulated material technical properties limitation with customers onspecific application needs & requirements
• Provide technical marketing activities in developing new markets and/or customers. 
• Provide technical training to all business partners such as Traders and/or Distributors on AK Engineering Polymer, technical training will be also extended to customers as and when requested.
• Organized trade show to enhance AK product brand marketing.
• Conducting molding trials with customers

Education and Experience: 

• Knowledge in Polymer / Plastics is a must
• Qualification prefers in Polymer stream graduate (Dip and above) *Chemical Graduate will be consider as well*
• Knowledge with minimum 3 yrs experience in plastics injection molding and experience of chemical analysis for plastics or chemicals
• Fluency in English and Chinese speaking (to liaise with customers)
• Candidate with Japanese Language JLPT N3 and above is advantage
• Frequent travelling will be required for this position
• Driving experience will be an advantage
• Candidate with good Business acumen will be an advantage
• Good knowledge with Microsoft excel and power point presentation will be an advantage
• Previous exposure to Laboratory analysis equipment will be an advantage
• Software Skills - Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
• Personal Skills- Stress Management, Statistical Skills, Research, Project Management, Self Motivated, Analytical Skills, Time/Priority Management, Work Independently