Position: Technical Support Analyst

Location: Singapore (East)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Inviting applications for the role of Technical Support Analyst

As a Technical consultant, the role involves leading and supporting the end-to-end deployment of MES for a manufacturing client. Key responsibilities include understanding the current system landscape, collaborating with cross-functional teams to gather requirements and configure solutions, and ensuring smooth implementation through testing, training, and post-deployment support. The position requires maintaining data integrity during transitions, creating quality check processes, and troubleshooting issues while working closely with engineering, mechanics, and shift teams.

Responsibilities

• Assist in the end-to-end implementation of MES across manufacturing environments.
• Collaborate with cross-functional teams to gather requirements, configure solutions, and ensure successful deployment.
• Support testing, training, and post-implementation activities.
• Troubleshoot issues and provide ongoing support to users.
• Document processes and contribute to continuous improvement initiatives.
• Consult with engineering and mechanics to ensure proper sequencing.
• Maintain data quality while transitioning.
• Create Quality Checks process to ensure routers go through proper approval channel (Quality Engineers & Shop focal)
• Post migration, perform checks to ensure data quality & sanity of router.
• Work closely with the people in different shifts and support Solumina implementation
• Participate in governance meetings and projects reviews to plan

Qualifications we seek in you!

Minimum qualifications

• Diploma or Bachelor's degree from an accredited college or university in field related.
• Experience in support implementation, preferably in MES or ERP systems.
• Strong analytical, communication, and problem-solving skills.

Preferred qualifications

• Background in aerospace or manufacturing industries is highly preferred.
• Ability to work independently and in a team-oriented environment.
• Comfortable working in shift hours

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Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.