Location: Singapore-based (Hybrid), with expected overseas travel ✈️

At Groundup.ai, we empower workplaces to become AI-driven--making cognitive maintenance and operational excellence accessible to all 🤖. Our mission is to help clients integrate AI seamlessly into their workflows to reduce downtime, improve performance, and create real-world impact 🌟.

We partner with fast-growing companies across manufacturing, aerospace, logistics, and maritime. We are looking for a driven, customer-obsessed Technical Solution Consultant to architect, validate, and demonstrate Groundup.ai solutions for enterprise and government customers 🏢. You will act as a strategic advisor, ensuring technical feasibility, reliability, and business value in all proposals 💼.

You’ll work across discovery, solution design, technical documentation, PoC configuration, and post-sales transition--acting as the technical anchor for all customer engagements ⚓. You’ll help drive operational excellence and enhance reliability programs, working closely with global engineers, product experts, and decision-makers 🌏.

Key Responsibilities 🛠️

Solution Design 🏗️

• Translate customer challenges into clear, actionable requirements and design innovative solutions ✍️

• Analyse operational requirements and translate them into robust architectural and technical designs 📐

• Architect full-stack IoT/ICT solutions, spanning hardware, networks, cloud, integrations, dashboards, and AI models 🌐

• Create solution blueprints, system design documents, and integration diagrams for each opportunity 📄

• Validate designs with Engineering and Delivery teams to ensure scalability, performance, and security 🔒

• Ensure designed solutions meet regulatory, cybersecurity, and compliance standards (ISO, CTM, etc.) ✅

Customer Discovery & Technical Advisory 🔍

• Serve as a primary technical and strategic advisor to customers and internal sales teams 🤝

• Lead technical discovery meetings with enterprise clients, government agencies, and channel partners 🏢

• Proactively engage and lead workshops with client engineering and IT teams to understand existing systems, data pipelines, and maintenance processes 🧩

• Advise customers on optimal solution pathways using internal products and third-party technologies 💡

• Deliver product demonstrations, technical walkthroughs, and solution workshops 🎤

• Configure PoCs and pilot environments, showcasing real-world capability and customer-specific value 🖥️

• Conduct technical demonstrations and lead the Proof of Value (POV) phase for rapid validation ⚡

Tender & Proposal Ownership 📑

• Produce high-quality technical proposals, solution blueprints, and tender documentation 📝

• Translate complex technical details into clear value propositions for procurement, engineering, and C-suite stakeholders 💼

• Create reusable templates for future tenders to improve efficiency and consistency ♻️

Deployment & Implementation 🚀

• Oversee technical deployment from pilot to full-scale rollout, ensuring intended performance metrics are met 📊

• Guide the technical direction of projects to meet customer expectations and best practices 🛠️

• Collaborate with IoT Engineers to guide sensor installation, data ingestion, API integration, and model deployment 🌐

• Establish and document deployment best practices, including security, data governance, and scalability requirements 🗂️

• Serve as the primary technical authority on-site, resolving architecture-level challenges during deployment 🔧

Cross-Functional Enablement 🤝

• Act as the bridge between engineering and sales, translating customer requirements into clear product feature requests 🔄

• Mentor and enable IoT Engineers and regional partners on architecture standards, integration frameworks, and deployment SOPs 📘

• Work closely with Product, Engineering, Delivery, and Business Development teams to evolve platform architecture and shape opportunities 🏗️

Customer Success & Expansion 🌟

• Help customers navigate digital transformation and quantify the cost of inaction vs. implementation 💡

• Provide technical insights to Customer Success to articulate business value 📊

• Support Customer Success Managers in identifying opportunities for product expansion or deeper integration 🔑

• Function as a trusted technical advisor for strategic customers, guiding their predictive-to-cognitive maintenance journey 🚀

• Work with sales and customer success teams to ensure seamless value delivery and maximize market opportunities 🌏

Requirements ✅

• At least 5 years of experience in a Technical Pre-Sales or Solution Architect role in an ICT or IoT environment 🏆

• Excellent communication and relationship-building skills with a business-driven mindset 🗣️

• Strong technical experience in IoT/ICT systems, networking, cloud services, and system integration 🌐

• Ability to communicate complex technical concepts to engineers and business leaders 🧠

• Excellent documentation, solution architecture, and presentation skills 📄

• Travel regularly across APAC and the Middle East for customer engagements ✈️

• Experience collaborating across BD, Engineering, Delivery, and Customer Success teams 🤝

• Ability to excel in a fast-paced environment, learning rapidly and independently ⚡

• Problem-solving mindset with a proactive approach to continuous improvement 🛠️

• Strong organizational and time management skills ⏱️

• Bachelor’s degree in Business, Engineering, Automation, Industrial Technology, or related field 🎓

Bonus Requirements 🌟

• Experience with Industrial IoT Ecosystems 🌐

• Hands-on experience in architecting or deploying IoT, predictive maintenance, or industrial digitalization solutions ⚙️

• Experience with condition monitoring or vibration analysis 🔊

• Familiarity with MQTT, OPC-UA, Modbus, BACnet, CANbus, or industrial gateways 🔌

• Experience deploying IoT sensors, edge devices, or industrial controllers in real environments 🖥️

• Expertise in real-time monitoring and automation controls ⚡

• Proficiency in data integration and analysis (MTBF, MTTR, MTTA) 📊

• Knowledge of mechanical and electrical systems relevant to our products 🛠️

• Experience within manufacturing environments and driving operational excellence 🏭

Predictive Maintenance / Condition Monitoring 🔍

• Professional experience with Predictive Maintenance and Condition Monitoring solutions ⚙️

• Understanding of vibration analysis, ultrasound, thermal monitoring, or related domains 🌡️

• Experience mapping asset failure patterns to technical solutions 🧩

AI/ML Knowledge 🤖

• Familiarity with AI/ML concepts and ability to explain business value of AI outputs to non-technical customers 🧠

• Understanding of predictive models (regression, anomaly detection, supervised vs unsupervised learning) 📊

Cloud, DevOps & Architecture Knowledge ☁️

• Ability to read or draft architecture diagrams using Draw.io, LucidChart, or Visio 📐

• Hands-on knowledge with AWS, Azure, or GCP IoT services ☁️

• Basic familiarity with CI/CD, Docker, or Kubernetes 🐳

System Integration Experience 🔗

• Experience integrating 3rd-party tools (SCADA, MES, ERP, CMMS, API-based services) 🖥️

• Familiarity with REST APIs, Webhooks, or similar technologies 🔌

Regional Exposure 🌏

• Experience working with industrial customers in APAC or the Middle East ✈️

• Ability to navigate cultural communication nuances in enterprise environments 🤝

• Strong “trusted advisor” presence during customer discussions 🧑‍💼

• Proven experience presenting to C-suite stakeholders 👔

Certifications 🎓

• AWS/Azure/GCP Cloud Practitioner or Solutions Architect Associate ☁️

• Cisco CCNA/CCNP 🌐

• Certified IoT Specialist (any reputable provider) 🛠️

• PMP or Agile/Scrum certifications (useful for project coordination, not required) 📋

• VCAT-II Vibration Analyst Certification by Mobius Institute, or equivalent 🌀