About the Role

We are looking for a motivated and hands-on Systems Lead to take charge of all IT hardware, infrastructure, and systems support across SaladStop! Group. You will manage day-to-day troubleshooting, ensure smooth operations across outlets, central kitchen, and office, and support the rollout of new systems.

Key Responsibilities

1. Hardware & Equipment Management

• Set up, maintain, and troubleshoot IT equipment (desktops, laptops, POS terminals, tablets, routers, switches, printers, CCTV, door access).
• Ensure all equipment is running reliably and repair/replace promptly when needed.
• Keep track of IT equipment inventory, warranties, and replacements.

2. Networking & Infrastructure

• Monitor internet and Wi-Fi across outlets, central kitchen, and corporate office.
• Maintain routers, switches, backup systems, and ensure stable connections for POS and ordering platforms.
• Assist with upgrades and expansion projects.

3. Systems & Applications Support

• Support integration between hardware and software systems (POS, CRM, ordering apps).
• Provide staff access rights, email setup, and basic endpoint security.
• Assist in testing and rolling out new systems (AI tools, automation, ordering platforms).

4. Vendor & Service Coordination

• Work with IT vendors and service providers for repairs, contracts, and new installations.
• Ensure services are delivered on time and within budget.

5. IT Support & Training

• Act as first responder for hardware and system issues raised by outlets and corporate teams.
• Train staff on basic troubleshooting and proper use of IT tools.
• Document FAQs, SOPs, and simple troubleshooting guides for end users.

Qualifications

• Diploma in Information Technology, Computer Engineering, or related field (Polytechnic graduate).
• 1–3 years of experience in IT support, hardware, or systems management (internships/part-time work acceptable).
• Strong troubleshooting skills across PCs, POS, printers, networks, and mobile devices.
• Good knowledge of networking basics, endpoint security, and systems support.
• Strong problem-solving skills, attention to detail, and willingness to be hands-on.
• Ability to work independently and communicate well with non-technical colleagues.

What We Offer

• A hands-on role with exposure to both IT hardware and systems.
• On-the-job learning and mentorship to grow into a senior IT position.
• Opportunity to contribute to digital transformation projects in a dynamic F&B group.
• Collaborative, purpose-driven work culture.