ROLE OVERVIEW:

The Supervisor, Operations – Planning will oversee event operations by managing planning activities, coordinating resources, and supervising staff to ensure seamless execution of events. This role requires strong leadership, organizational skills, and the ability to balance operational oversight with hands-on involvement in daily activities.

KEY RESPONSIBILITIES:

Event Planning & Coordination

• Prepare job cards, floor plans, and decoy planning documents for events.
• Monitor availability and quality of inventories required for event operations.
• Supervise coordination and follow up on rental inventories (incoming/outgoing).
• Ensure accurate dissemination of information for advance and actual event planning by liaising with respective teams.
• Act as QC Master, maintaining high operational standards.
• Take charge of shifts when required, ensuring smooth handover and continuity.

Staff Management & Administration

• Conduct attendance taking and maintain accurate records.
• Verify weekly salary calculations for permanent part-timers.
• Lead onboarding processes for new staff (permanent and part-time), including:
• Orientation sessions
• Issuance of uniforms
• Assistance with application forms
• Initiate recruitment and termination processes as required.
• Conduct staff assessments and evaluations to ensure performance standards.

Operational Support

· Support administrative and operational tasks as assigned by Senior Operations and Operations Manager.

· Handle ad hoc duties to ensure seamless event execution.

Qualifications & Skills

· Strong organizational and planning abilities.

· Proven supervisory or leadership experience in events.

· Excellent communication and coordination skills.

·  Ability to lead teams and take-charge during shifts.

·  Detail-oriented with a focus on quality control.

Competencies

· Leadership: Guides and motivates staff to achieve operational excellence.

· Teamwork & Collaboration: Works effectively with diverse teams to achieve common goals.

· Adaptability: Responds positively to changing priorities and dynamic event environments.

· Problem-Solving: Identifies issues quickly and implements practical solutions.

· Attention to Detail: Ensures accuracy in planning, documentation, and quality control.

· Communication: Clear and professional in disseminating information across teams.

·  Accountability: Takes ownership of tasks and delivers results reliably.