Job Title: Service Supervisor

Department: Food & Beverage
Reports to: F&B Manager / Restaurant Manager
Location: 7 Craig Road / Fortuna
Employment Type: Full-time

Key Responsibilities:

• Supervise and support F&B service staff during daily operations
• Ensure high-quality service standards and guest satisfaction
• Assist in training, scheduling, and evaluating team members
• Monitor inventory levels and coordinate with purchasing when needed
• Handle guest feedback and resolve issues promptly
• Ensure compliance with health, safety, and hygiene regulations
• Support management in implementing service improvements
• Assist in opening and closing procedures, including cash handling and reports
• Coordinate with kitchen and bar teams for smooth service flow
• Uphold brand standards and promote a positive work environment

Requirements:

• Proven experience in a supervisory role in F&B or hospitality
• Spli shifts
• Strong knowledge of food and beverage operations
• Excellent communication and leadership skills
• Customer-focused with a proactive problem-solving attitude
• Ability to work in a fast-paced environment and handle pressure
• Familiarity with POS systems and basic computer skills
• Diploma or certification in Hospitality Management is a plus
• Flexible to work shifts, weekends, and holidays
• Perform any other ad-hoc duties as required by the Management from time to time.

Working Conditions:

• Shift-based schedule, including weekends and public holidays
• Standing for long periods; fast-paced service environment
• Requires occasional lifting of trays and supplies

We regret to inform you that only shortlisted candidates will be contacted.