Academies Australasia College (AAC) is a well-established Private Education Institution committed to providing quality education and strong student support services. We are looking for a dedicated and student-focused Student Services Executive to join our team.

Key Responsibilities

• Serve as the first point of contact for student enquiries and issues

• Monitor student attendance daily and take appropriate follow-up actions

• Process student Withdrawal and Leave of Absence requests

• Handle timely renewal and cancellation of student passes

• Provide pastoral care and counselling support to students

• Support and enforce school policies and quality student processes including:

  • Student orientation

  • Class scheduling

  • Attendance management

  • Student payment coordination

  • Course surveys and feedback

  • Student discipline and parent liaison

  • Student progress and assessment follow-up

• Liaise with staff and regulatory authorities to ensure compliance

• Organise and support student activities and events

• Process student payments and refunds

• Assist with facilities maintenance and coordination

• Conduct checks to ensure proper student admission documentation

• Prepare official documents for new enrolments

• Liaise with students and staff on ICA formalities for international students

• Accompany students to ICA for completion of student pass procedures

• Support ad-hoc projects and duties assigned by management

Job Requirements

• Minimum qualification: Diploma (or higher)

• Proficient in spoken and written English; bilingual candidates preferred

• Excellent communication and interpersonal skills

• Patient, meticulous, and detail-oriented

• Strong administrative, IT, and organisational skills

• A good team player with a positive attitude

Why Join AAC?

• Work in a dynamic education environment with diverse international students

• Opportunity to contribute to student success and wellbeing

• Supportive and collaborative team culture

Application

Interested candidates are invited to send their resume to Academies Australasia College. Only shortlisted applicants will be contacted.

Join AAC and be part of a team committed to delivering outstanding student support and services.