Key Responsibilities

Restaurant Operations & Service Quality
• Ensure smooth daily operations, including opening and closing procedures
• Uphold Royal Host’s service standards, customer experience, and brand values
• Handle customer inquiries, service recovery, and feedback professionally
• Maintain proper restaurant ambiance, cleanliness, and equipment functionality

Team Leadership & Staff Management
• Lead, motivate, and supervise service and kitchen teams
• Plan staff roster and deployment according to operational needs
• Conduct staff training, coaching, and performance evaluations
• Foster a positive, disciplined, and service-oriented workplace culture

Financial & Performance Management
• Manage daily sales performance and meet store targets
• Monitor cost control including labour, food cost, and operating expenses
• Review daily reports, sales trends, and follow up action plans
• Ensure accurate cash handling, POS operations, and banking procedures

Food Safety, Hygiene & Compliance
• Ensure compliance with SFA food hygiene and workplace safety requirements
• Conduct periodic inspections on hygiene, cleaning, and equipment handling
• Ensure adherence to Royal Host SOPs and operational standards

Inventory & Supply Chain Management
• Oversee stock ordering, receiving, and accurate inventory counts
• Ensure efficient stock rotation to minimise wastage
• Work with suppliers and management to maintain product quality and efficiency

Coordination & Reporting
• Coordinate closely with kitchen and service teams for smooth operation
• Support operational planning, promotions, and audits
• Prepare operational reports and communicate store needs to management

Job Requirements

Essential Requirements
• Proven experience as a Store/Restaurant Manager or Assistant Manager in F&B
• Strong leadership and people management skills
• Good understanding of daily restaurant operations and customer service standards
• Familiar with Singapore food safety and hygiene regulations
• Strong organisational, communication, and problem‑solving abilities

Additional Requirements
• Able to work shifts, weekends, and public holidays
• Hands‑on, proactive, and able to handle fast‑paced environments
• Strong sense of responsibility, accountability, and ownership