About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
• Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their customer pre & post shipment.
• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.
• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Responsible for analyzing weekly customer production requirement.
• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Diploma qualification or equivalent is required for this position.
• Prior internship or project experience in a related field is highly advantageous but not a must.
• Proficiency in Microsoft Office Applications – (Excel)
• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.