About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Responsibilities

• Support transition and operational readiness for modernization projects (COBOL Java backend, React frontend).
• Define and maintain operational processes, including monitoring, alerting, escalation, and documentation.
• Collaborate with Business Analysts, developers, and infrastructure teams to troubleshoot production issues and perform root cause analysis.
• Contribute to cutover preparation and knowledge transfer for operational teams.
• Ensure compliance with security, audit, and enterprise standards.
• Track and report SLA/OLA performance, escalating breaches or risks as needed.
• Participate in DR/BCP activities, including testing and documentation.
• Prepare service delivery reports, dashboards, and stakeholder updates.
• Document and follow up on action items from maintenance and support meetings.
• Assist in exit plan execution, ensuring knowledge capture during vendor handover or contract closure.

Requirements

• Strong experience in leading application operations and production support for modernization systems.
• Hands-on expertise with COBOL and Java-based applications, including operational readiness for modernization projects.
• Solid knowledge of AWS services, monitoring tools, and ITIL processes (incident, problem, change management).
• Familiarity with operational processes, SLA/OLA management, and compliance standards.
• Ability to work collaboratively with cross-functional teams and vendors.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and documentation abilities.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [email protected].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076