Job Scope:

• Develop and execute effective sales strategies to meet or exceed revenue targets.
• Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions.
• Monitor and analyze sales performance, identifying opportunities for growth.
• Foster a customer-centric environment by ensuring all interactions prioritize exceptional service.
• Resolve customer inquiries, complaints, or issues promptly and professionally.
• Train and supervise staff to provide knowledgeable assistance regarding grooming services and products.
• Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products.
• Implement inventory control measures to minimize losses and optimize product turnover.
• Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services.
• Conduct regular team meetings to communicate sales targets, promotions, and new product information.
• Provide coaching and performance feedback to enhance individual and team performance.
• Ensure the shop is well-organized, clean, and adheres to health and safety regulations.
• Collaborate with grooming and administrative teams to streamline operational processes.
• Manage opening and closing procedures, including cash handling and security protocols.
• Work closely with the marketing department to implement and promote special offers, events, and loyalty programs.

Job Requirement:

• Bachelor of Degree in Marketing or a related field
• Possess working experience of marketing, customer services, or operation management.
• Familiarity with various grooming tools and techniques.
• Ability to handle and groom pets of different breeds, sizes, and temperaments.
• Passion for animals and their well-being.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Required to work on weekend and public holidays
• Attendto emergency call beyond working hours when required
• 6 working days per week