We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet.

This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

Key Responsibilities

Oversee all opening and closing procedures including cash reconciliation and daily reporting.
Ensure smooth store operations during all peak periods, including weekends, public holidays, and promotional events.
Manage staff schedules and attendance; be prepared to cover shifts on short notice due to manpower gaps.
Handle customer complaints and escalations professionally, even when they occur outside regular operating hours.
Conduct daily stock counts, track shrinkage, and provide corrective action plans.
Liaise with suppliers, logistics teams, and maintenance vendors without administrative assistance.
Maintain store standards, merchandising layouts, housekeeping, and compliance with HQ guidelines.
Meet weekly operational KPIs, including sales targets, inventory accuracy, and audit results.
Participate in HQ meetings and training sessions, sometimes with same-day notice.
Be on standby for urgent operational matters throughout the week.

Requirements

Minimum 5 years of retail supervisory or management experience.
Strong leadership skills with the ability to manage a small workforce under tight schedules.
Willingness to work long hours, including weekends and public holidays.
Comfortable stepping into frontline roles (cashier, stocker, customer service) when needed.
High level of responsibility and accountability for store performance.
Ability to remain reachable during operational hours for urgent matters.
Comfortable working independently with minimal guidance.
Physically able to perform manual tasks such as stock handling and moving goods.