ServiceNow IRM Product Manager - (ITIL processes, Agile and Scrum Master, major ServiceNow modules)

Location
Islandwide
Job Type
Full-time
Experience
Mid
Category
General
Salary
$9,500 - $12,000
Posted
1 week ago
Expires
Apr 7, 2026
Views
0

Job Details

Vacancies

1 position

Experience Required

No experience required

Job Description

Responsibilities:

  • Lead implementation and enhancement of modules such as IRM or GRC
  • Translate business requirements into functional and technical designs
  • Conduct workshops and requirement gathering sessions
  • Prepare Functional Design Documents, Solution architecture diagrams, Process flow diagrams
  • Define configurations, workflows, SLAs, and reporting requirements
  • Act as a bridge between business users and technical teams
  • Conduct demos, UAT sessions, and product training
  • Support RFP/RFI responses and pre-sales solutioning
  • Guide configuration of Catalog items, Case management, SLAs, Notifications, Reports & dashboards
  • Validate technical build against functional requirements
  • Define product roadmap and enhancement strategy
  • Establish KPIs and governance metrics
  • Drive adoption and process standardization

Requirements:

  • 10+ years overall IT experience
  • 5+ years of ServiceNow implementation experience
  • Strong experience in client-facing consulting roles
  • Strong experience of ITIL processes
  • Hands on Experience in Agile and Scrum Master
  • Experience in implementing at least 2 major ServiceNow modules
  • Process re-engineering and consulting experience
  • Hand on experience in Platform configuration, Flow Designer, Reporting, Basic scripting concepts
  • Ability to review technical designs
  • Strong stakeholder management
  • Presentation and workshop facilitation skills

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EXASOFT CONSULTING PTE. LTD.

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