Responsibilities:

• Lead implementation and enhancement of modules such as IRM or GRC
• Translate business requirements into functional and technical designs
• Conduct workshops and requirement gathering sessions
• Prepare Functional Design Documents, Solution architecture diagrams, Process flow diagrams
• Define configurations, workflows, SLAs, and reporting requirements
• Act as a bridge between business users and technical teams
• Conduct demos, UAT sessions, and product training
• Support RFP/RFI responses and pre-sales solutioning
• Guide configuration of Catalog items, Case management, SLAs, Notifications, Reports & dashboards
• Validate technical build against functional requirements
• Define product roadmap and enhancement strategy
• Establish KPIs and governance metrics
• Drive adoption and process standardization

Requirements:

• 10+ years overall IT experience
• 5+ years of ServiceNow implementation experience
• Strong experience in client-facing consulting roles
• Strong experience of ITIL processes
• Hands on Experience in Agile and Scrum Master
• Experience in implementing at least 2 major ServiceNow modules
• Process re-engineering and consulting experience
• Hand on experience in Platform configuration, Flow Designer, Reporting, Basic scripting concepts
• Ability to review technical designs
• Strong stakeholder management
• Presentation and workshop facilitation skills