Role Overview

The Service Operations Lead is responsible for overseeing service activities for assigned clients, ensuring that all technical requirements are effectively met. The primary objective is to maximize equipment uptime and drive high levels of client satisfaction. This role involves identifying potential issues, managing priorities, and maintaining clear communication with clients throughout the service lifecycle.

Key Responsibilities

• Client Management: Act as the primary point of contact for clients, ensuring expectations are clearly understood and consistently met

• Team Coordination: Collaborate with technical teams to diagnose issues, plan service interventions, and relay critical information to Field Service Engineers and other relevant departments

• On-Site Project Management: Where required, manage larger service projects at global locations, overseeing safety protocols, budgets, schedules, and technical execution

• Operational Excellence: Support seamless field service operations, including installation, commissioning, testing, and ongoing maintenance of equipment

• Documentation and Reporting: Maintain comprehensive records, coordinate technical, logistical, and administrative tasks, and ensure all service activities are properly documented

Requirements and Skills

• Willingness to Travel: Openness to international travel for on-site project management is advantageous

• Adaptability and Precision: Ability to respond quickly to changing demands, prioritize tasks effectively, and maintain a high level of accuracy

• Technical Aptitude: Strong grasp of equipment functionality and a proactive approach to problem-solving

• Communication Skills: Proficiency in English, both spoken and written, for effective interaction with clients and internal teams