Job description (Service Crew)

Roles & Responsibilities

1. Customer Service

• Greeting guests warmly upon arrival and escorting them to their tables.
• Presenting menus, explaining specials, and answering questions about the menu items.
• Taking accurate food and drink orders and relaying them to the kitchen or bar staff.

2. Order Handling

• Delivering food and beverages promptly to customers’ tables.
• Ensuring orders are accurate and presented according to the establishment’s standards.
• Handling special requests or dietary restrictions with care and attention.

3. Maintaining the Dining Area

• Setting up tables with proper cutlery, glassware, and napkins before service.
• Clearing and cleaning tables promptly after customers leave.
• Ensuring the dining area is clean, organized, and inviting at all times.

4. Payment Processing

• Presenting the bill to customers and processing payments accurately.
• Handling cash, credit card, and other forms of payment efficiently.
• Returning change and providing receipts with a professional demeanor.

5. Collaboration with Team Members

• Working closely with kitchen staff to ensure orders are prepared and delivered correctly.
• Assisting other servers or team members during busy periods.
• Communicating with the host/hostess, bartender, or management to ensure smooth operations.

6. Handling Customer Feedback

• Addressing customer complaints or concerns politely and effectively.
• Reporting unresolved issues or significant concerns to the supervisor or manager.
• Taking note of customer preferences to enhance future visits.

7. Knowledge of Menu and Promotions

• Being familiar with the menu, including ingredients, preparation methods, and potential allergens.
• Informing customers of daily specials, promotions, or new menu items.
• Upselling food and beverages, such as suggesting desserts or pairing drinks with meals.

8. Adhering to Safety and Hygiene Standards

• Following food safety regulations when handling food and drinks.
• Ensuring proper hygiene by washing hands regularly and wearing a clean uniform.
• Reporting any safety hazards or broken equipment to the manager.

9. Multitasking and Time Management

• Managing multiple tables simultaneously while ensuring timely service.
• Prioritizing tasks based on customer needs and service flow.
• Staying organized during peak hours to avoid delays.

10. Additional Responsibilities

• Assisting with opening or closing duties, such as setting up or cleaning the dining area.
• Replenishing supplies such as cutlery, napkins, or condiments.
• Participating in staff meetings or training sessions to improve skills and performance.

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