Operational Management

• Oversee and execute daily operational tasks within the assigned department, ensuring efficiency, accuracy, and adherence to established procedures.

Compliance and Risk Management

• Monitor and ensure strict compliance with all relevant banking regulations, internal policies, and risk management frameworks. Identify potential risks and escalate issues appropriately.

Process Improvement

• Proactively identify areas for process improvement and contribute to the development and implementation of more efficient workflows and systems.

Reporting and Analysis

• Prepare and analyze various reports, data, and documentation to support decision-making and provide insights to management.

Stakeholder Collaboration

• Liaise effectively with internal departments, external vendors, and clients to facilitate smooth operations and resolve queries or issues.

Mentorship and Training

• Provide guidance and support to junior team members, assisting in their development and understanding of departmental functions.

Project Support

• Participate in and contribute to departmental projects and initiatives as required, ensuring timely completion and effective outcomes.

Customer Service

• Maintain a high standard of customer service in all interactions, addressing inquiries and resolving issues professionally and efficiently.

Job Requirements:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.

• Minimum of 3-5 years of experience in the banking or financial services industry, with demonstrable experience in an operational or support role.

• Strong analytical and problem-solving skills with meticulous attention to detail.

• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with banking-specific systems.