Job Description:

• Lead a team in HR Business Process Outsourcing, managing recruitment, scholarship/internship programs, leave/benefits administration, training, events, and data entry/reporting/analytics.
• Ensure operations run smoothly, adhering to policies, procedures, and customer expectations.
• Verify and approve team deliverables per standard operating procedures.
• Coach and train team members on-the-job.
• Collaborate with HR Manager/Director to oversee staff training, performance reviews, and welfare.
• Achieve KPIs and maintain customer satisfaction.
• Engage with stakeholders and participate in customer meetings.
• Address customer issues promptly and propose improvements to Branch Head/Director.
• Uphold ethical standards and comply with regulations and laws.

Responsibilities:

• Minimum 3 years of HR or related experience, including supervisory roles.
• Shared services experience is a plus.
• Prior experience in government ministries or statutory boards preferred.
• Experience with Workday is advantageous.

(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [email protected] for immediate processing.
Only shortlisted candidates will be notified.