Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future.

RESPONSIBILITIES:

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
• To provide analysis of leads follow-up reports and suggest areas for improvement.
• Relay market knowledge: - Monitor the state of the education market and competitor's performance, - structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices

Market Engagement & Project Management

• To lead the Market Engagement team, ensure the team is well managed and trained to plan events and outreach activities.
• To understand the local education landscape and explore new developments. 
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name. 
• To provide advice and supervision to staff in the department.

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service
• Experienced in planning and executing recruitment events, school talks, open houses, and outreach campaigns.
• Experienced in Customer Service and Sales conversion processes
• Experienced in leading and training a small team
• Experienced in student recruitment within Singapore education landscape.
• Strong network and experience working with schools and education partners in Singapore
• Strong stakeholder management skills, including collaboration with internal departments, academic partners, and external vendors.
• Good understanding of the higher education industry in Singapore
• Results-oriented, driven, self-motivated and analytical
• Strong communication skills, including active listening, understanding and clear articulation
• Able to work on weekends when required
• Confident public speaker with excellent presentation skills

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive