Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Key Accountability

• Carry out daily maintenance of static data, including customer profiles, pricing, commissions, trade conditions, and system parameters for core banking systems.
• Ensure compliance with statutory rules and internal policies, standards, and guidelines.
• Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.

Responsibility

• Carry out daily maintenance of static data including customer profiles, pricing, commissions, trade conditions and system parameters for core trade systems.
• Ensure compliance with statutory rules and internal policies, standards and guidelines.
• Compile monthly performance reports to track achievement of Service Level Agreements.
• Support the development of IMEX text skeletons for both BAU change requests and projects.
• Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.
• Support risk and control activities such as Quality Assurance Review as well as Risk and Control Self Assessment.
• Support audit projects that System Administration is in scope.
• Join hands with regional teams to write up and review user stories for system enhancements to streamline the operational processes of System Administration.
• Support regional project rollout activities such as user acceptance test, regression test and live verification from the perspective of System Administration.
• As the team's role involves regional locations, supporting both core markets and international centres, occassional weekend and holiday support is required.

Requirement

• University degree in Operations Management, Business Management, Information Systems or relevant disciplines.
• Minimum 7 years of experience in banking operations or relevant experience, preferably with knowledge on trade systems.
• Ability to plan day-to-day operational activities and propose solutions to operational problems.
• Passionate to be a change agent within the team.
• Excellant interpersonal and communication skills to build and maintain rapport with stakeholders.
• Excellant teamwork and collaborative skills to work with peers and regional teams.
• Good awareness of operational risk.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.