Job Summary

We are seeking an energetic and detail-oriented Events Manager to lead and manage all events for our Kerala cuisine restaurant. This role is responsible for planning, coordinating, and executing in-house and external events, including corporate bookings, private functions, festive promotions, catering services, and community engagements. The ideal candidate should be well-organised, customer-focused, and familiar with Indian—especially Kerala—food culture and dining expectations.

Responsibilities

• Lead the planning, organisation, and management of diverse events including private dining, birthdays, corporate gatherings, catering assignments, and festive celebrations to deliver memorable guest experiences.
• Collaborate with clients to capture their event requirements, budgets, and preferences, ensuring customised Kerala cuisine menus are developed with the chef to meet client expectations.
• Serve as the primary liaison for all event enquiries, building and maintaining strong relationships with customers, corporate clients, and partners to foster repeat business and positive referrals.
• Address customer feedback and resolve issues promptly and professionally to uphold high service standards and customer satisfaction.
• Coordinate with kitchen and service teams to execute seamless event setups and service delivery, managing logistics such as table arrangements, décor, audio-visual needs, and manpower allocation.
• Ensure all events are delivered on schedule, within budget, and meet established quality standards to maximize operational efficiency and profitability.
• Develop event packages, promotions, and festive campaigns (e.g., Onam sadya, Vishu celebrations, catering specials) to drive sales and enhance brand visibility.
• Support management in online marketing initiatives and partnership development to expand event reach and business opportunities.
• Identify and pursue new business opportunities including corporate accounts and community events to grow the event portfolio.
• Prepare detailed event budgets, costings, and post-event reports to monitor financial performance and ensure profitability.
• Manage contracts, invoices, and all event-related administrative documentation accurately and timely.
• Ensure compliance with SFA regulations, hygiene standards, and restaurant safety guidelines to maintain a safe and lawful event environment.
• Oversee proper handling of food, equipment, and event materials to uphold quality and safety standards.
• Lead, train, and brief service staff assigned to events on event requirements, customer expectations, and service standards to ensure cohesive team performance.
• Facilitate effective communication between front-of-house and kitchen teams to support smooth event operations.

Preferred competencies and qualifications

• Proven experience as Events Manager, Banquet Manager, Catering Manager, or similar role in F&B or hospitality.
• Knowledge of Indian cuisine, with a strong advantage for Kerala culinary culture.
• Strong organisational and project management skills demonstrated through successful event execution.
• Excellent communication and customer service abilities applied in client-facing roles.
• Ability to multitask, handle pressure, and manage multiple events simultaneously.
• Proficient in preparing proposals, quotations, and event documentation.
• Positive attitude, creativity, and attention to detail.