Company Overview / Employee Value Proposition

ALLIED MFG is a precision sheet metal fabrication company serving the Automation, Power & Energy industries. From a small team, it has grown into a mid-size SME that values achievement, teamwork, and continuous improvement.

Job Summary

The Sales Support Officer provides essential administrative support to ensure accurate processing of customer orders and effective communication with customers and internal teams. This role acts as a key contact point to prevent order loss and maintain smooth sales operations.

Responsibilities

• Administer paperwork for quotations, sales orders (SO), delivery orders (DO), delivery memos (DM), and invoices to ensure accurate documentation
• Manage customer emails daily, responding promptly and professionally regarding delivery schedules
• Handle customer complaints by identifying issues and providing timely resolutions to meet customer requirements
• Monitor and update sales schedules and follow up on customer sales activities internally
• Summarize and prepare weekly and monthly sales reports for review every Friday and at month-end
• Attend to customer calls and new inquiries, directing them to the appropriate sales personnel
• Input and update customer details such as address changes to maintain accurate records
• Arrange outbound shipment documents and coordinate with transporters, couriers, and parcel services
• Manage paper documents and communicate with inter-company teams for inbound and outbound transportation
• Perform letter collection duties as assigned
• Apply 5S principles to maintain an organized and efficient company environment
• Provide ad-hoc support for sales-related tasks as needed
• Maintain and file sales ISO documents to ensure compliance and easy retrieval
• Train new staff by leading their learning and development in sales support tasks

Required competencies and certifications

• Minimum 3-5 years of experience in a sales support role
• Nitec certification in Business Studies
• Ability to memorize and apply procedures and policies for individual customer sales contracts
• Excellent time management and prioritization skills to complete daily tasks independently
• Strong problem-solving skills to respond quickly and politely to customer issues via email and phone
• Adaptability to accept and implement changes in work procedures to suit evolving business needs
• Commitment to completing daily priority tasks such as SO, DO, and invoices without leaving work unfinished
• Ability to work a 5-day work week and manage daily priorities effectively

Preferred competencies and qualifications

• Good memory and attention to detail in daily work tasks