Overview

Our client is a contract manufacturing company supporting assembly and box-build projects for various customers. They are looking for an Accounts Coordinator / Account Executive to manage customer orders and coordinate closely with internal production teams to ensure smooth project execution and delivery.

Key Responsibilities

Customer Order Management

• Receive and process customer orders for assembly or box-build projects
• Communicate with clients on order status, delivery timelines, and updates
• Follow up on customer enquiries, pricing requests, and quotations (with Sales support)
• Handle minor issues and escalate complex matters when necessary

Internal Coordination

• Liaise with internal departments including Production, QA, Procurement, and Shipping
• Ensure production teams understand customer requirements such as specifications, BOM, and assembly instructions
• Monitor work-in-progress and provide status updates to customers
• Arrange delivery or collection schedules based on customer requirements

Documentation & Reporting

• Maintain accurate records of customer orders and any changes
• Update internal ERP or order tracking systems with project progress
• Prepare periodic reports on order status for management or clients
• Ensure shipping and invoicing documentation is complete and accurate

Sales & Project Support

• Support the Sales team with order follow-ups and quotations
• Track production lead times and update Sales or Account Managers accordingly
• Assist with planning or coordination for new projects when required

Requirements

• Preferably 2–3 years of experience in customer service, order management, or coordination roles
• Experience in manufacturing, contract manufacturing, or engineering environments is advantageous
• Comfortable coordinating with multiple internal departments
• Good communication and organisational skills
• Familiarity with ERP or order tracking systems is a plus

EA Personnel: Sim Ee Targa

EA Reg ID: R1102530

EA Licence No.:24C2359