Key Responsibilities

1.    Reporting & Analysis:

• Update and maintain recurring KPI performance reports
• Prepare and conduct ad-hoc analysis as requested by the Regional Retail Lead or other stakeholders
• Coordinate and facilitate monthly Retail meetings, including outlook invitations, presentation preparation and minute-taking
• Assist in the preparation of compelling presentations for various internal and external meetings.
• Consolidate regional data and information for specific projects and initiatives (e.g., Commission structures, Livechat performance).

2.    Learning & Development (L&D):

• Communicate and keep the retail team updated on training schedules and opportunities
• Maintain accurate records and tracking of all training participation and completion.
• Support the Regional Retail Lead in the organization and coordination of physical training sessions.
• Monitor E-learning performance, provide basic troubleshooting support for the E-learning platform, and ensure content accessibility.
• Coordinate team building activities and events, such as Retail Awards and team dinners, to foster a positive team culture.

3.    Operations Management:

• Assist the Regional Retail Lead in managing compliance-related matters, including ensuring local Boutique operation manuals are updated, maintaining compliance training materials and attendance records, and participating in relevant compliance trainings/meetings.
• Manage the Boutique uniform budget, overseeing sourcing, ordering, and distribution.
• Manage the replenishment of Boutique Point-of-Sale (PLV) materials and printed collateral, ensuring brand consistency.
• Liaise effectively with external vendors for various Boutique operational needs, such as F&B services, contract services, and necessary licenses.
• Coordinate and manage Boutique deliveries to and from the Boutique and office with designated service providers.
• Provide operational support to Boutique teams during new systems implementations, including liaising with stakeholders, participating in key user testing, consolidating feedback, and monitoring initial performance.
• Maintain organization and upkeep of Retail-related shared folders and communication channels, ensuring information is easily accessible and current.

4.    Ad-hoc Support:

• Provide ad-hoc support for local events or special projects requiring additional manpower or operational assistance.
• Assist in Retail operations related administrative tasks.

Profile

• Exceptional communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Strong organizational and analytical skills, capable of managing multiple tasks and priorities in a fast-paced environment.
• Excellent time management and efficiency.
• Meticulous attention to detail and a high degree of accuracy in reporting, data analysis, and administrative tasks.
• Ability to work both independently with minimal supervision and collaboratively as part of a regional team.
• A proactive and solution-oriented approach to identifying and resolving operational challenges.
• A deep understanding of luxury retail standards and an unwavering commitment to maintaining brand integrity and excellence.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is essential.