Company Overview / Employee Value Proposition

The Ritz-Carlton Residences Singapore is a freehold luxury condominium property. These residences are built on elevated prime land centrally located in District 9, just five minutes from Orchard Road, Singapore’s premier shopping precinct. The 56 residences and two penthouses at this property set a new standard of luxury living in Singapore; these well-appointed homes feature sublime finishes, exceptional amenities and the legendary service excellence of The Ritz-Carlton. Each residence includes designer fittings and appliances, as well as en-suite bathrooms for all bedrooms. The amenities and recreational facilities provided on the ground floor and three beautiful sky terraces include a resort-style main pool, lap pool, tennis courts, fitness center, manicured maze garden, barbecue areas, library, morning coffee bar, open gourmet kitchen and entertainment area, all managed by The Ritz-Carlton.

Job Summary

Provide attentive and personalized concierge services to Residence owners and their guests, ensuring their needs are anticipated and met with professionalism and care in a luxury residential setting.

Responsibilities

• Greet and acknowledge Residence owners and guests warmly, anticipating their service needs and expressing genuine appreciation
• Respond promptly to requests for visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning by coordinating with appropriate providers
• Address unique or special requests from Residence owners and guests and follow up to ensure satisfaction
• Collect, summarize, and communicate information about the property and local amenities, including special events and activities, to Residence owners and guests
• Answer, record, and process all calls, messages, requests, questions, or concerns, and liaise with relevant departments (e.g., Engineering, Housekeeping) to resolve issues efficiently
• Assist Residence owners with reservation services and elevator scheduling for move-in/out activities
• Perform Lobby Ambassador duties to maintain a welcoming and professional lobby environment
• Report incidents, accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications
• Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets
• Communicate clearly and professionally in person, in writing, and on the telephone using appropriate etiquette
• Build and maintain positive working relationships with team members, support team goals, and respond constructively to colleagues’ concerns
• Comply with quality assurance standards to uphold The Ritz-Carlton’s service excellence
• Stand, sit, or walk for extended periods during shifts as required
• Perform other reasonable job duties as assigned to support operational needs

Required competencies and certifications

• Minimum 1 year of experience in a concierge or guest services role, preferably in a luxury hotel or residential setting
• Ability to communicate effectively and build rapport with high-net-worth individuals
• Knowledge of the local area’s dining, entertainment, and cultural offerings
• Proficiency in using technology and software to manage service requests and maintain records
• Ability to multitask and prioritize tasks efficiently
• Punctuality, reliability, attention to detail, and professional grooming
• Willingness to work a 5-day work week including weekends and public holidays
• Flexibility to work rotating shifts including mornings, afternoons, and nights

Preferred competencies and qualifications

• Previous experience in a similar concierge or guest services role is an advantage
• Passion for delivering personalized, anticipatory service and creating memorable experiences
• Entry-level candidates are welcome to apply

What We Offer

• A competitive salary and benefits package
• The opportunity to work in a dynamic and fast-paced environment
• Be part of a team dedicated to providing exceptional service
• The chance to develop your skills and knowledge within the luxury residences service industry

Interested applicants, please email your detailed resume indicating your current and expected salaries and your earliest availability.

We regret that only shortlisted candidates will be notified.