About the Restaurant

Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia’s Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience, the new signature restaurant will present Chef André Chiang’s culinary philosophy and gastronomic mastery within the magnificent setting of the hotel’s new signature restaurant, housed in the elegant, neo-Renaissance Main Building.

Job Description

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Offers wine options, offers wine advice and takes wine orders.
• Serves wine in efficient manner (in the right condition; glassware, temperature etc).
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate.
• Adjusts service to meet guests’ special requests and provides personalised service.
• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and add value.

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Ensures timeliness in wine service.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
• Cleanliness and work safety in wine and service areas.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and achieve.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge & skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues & supervisors/managers.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• Certificate in Wine or equivalent (e.g. Court of Master Sommeliers, WSET Level 3 etc.).
• 1 to 2 years in a wine service position, or similar operations.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).
• Fine dining experience will be an advantage.

Competencies

• Technical service skills.
• Interpersonal skills – communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.