01. Manage and assure customer product quality
02. Review specification (product / corporate) / contract / quality agreement / quality manual of customer / suppliers
03. Handle and monitor the progress of Initial Sampling Plan, APQP, PPAP
04. Initiate the review of PFMEA, Control Plan, Risk Assessment, Standard Operating Procedures, Work Instruction and Forms
05. Manage customer complaints including defect verification, root cause analysis, Corrective Action Preventive Action, disposition (RMA) and payment
06. Visit customer site for defect or process verification
07. Organize customer visits and generate visit report
08. Decide disposition of non-conforming product during Material Review Board
09. Manage Process Change Management (PCN) and waiver (Engineering Waiver, Exeptional Approval Form)
10. Manage and review customer performance ratings
11. Prepare Quality Business Review report for key customer accounts
12. Review and drive improvement plans, projects and technology roadmaps
13. Provide technical support to customers
14. Conduct internal process and system audit
15. Lead and organize customer audit (product / process / system)
16. Handle customer Quality Management System query and Self Audit Checklist
17. Attend to Customer Technical Query (RoHS, REACH, Technical Data, MSDS ) resolution
18. Conduct supplier qualification and evaluation
19. Manage and report supplier's quality performance
20. Lead and organize supplier meeting / visit
21. Manage supplier claims including claim raising, sample sending, 8D review, disposition and payment
22. Submit monthly reports (Customer Quality / Supplier Quality / Quality System / Specification Review)
23. Implement and upkeep Safety & 5S within the Quality Department
24. Support/ Backup function to the peers and superior in his/ her absence
25. Support any adhoc or special assignment by the immediate superior / Head of Department

Requirements

• At least 3 years related experience in a similar capacity.
• Diploma or Degree Holder in Material Engineering / Mechanical Engineering / Precision Engineering / Industrial Engineering / Chemical Engineering / Quality Management
• Expert with MS Office (e.g. MS Excel, MS Word, Powerpoint Presentation)
• Expert on ISO Standards (e.g. ISO 9001, ISO 14001) and ISO Internal Auditing
• Expert with Statistical Techniques and QC Tools (e.g. Fishbone Diagram, Why-Why Analysis, 3D/8D)
• Analytical and Problem Solving Skills, Presentation Skills, Supervisory / Leadership Skills, Planning and Time Management Skills
• Strong team player and possess leadership potential
• Strong communication, influencing and negotiation skills
• Responsible, patient, detailed and result-oriented
• Open to various tasks and responsibilities
• High adaptability and flexibility to organisational change